This Refund Policy is part of, and incorporated into, the Investreak Terms of Service. It applies to subscriptions purchased directly through the Investreak website or app via our payment processor, Dodo Payments. Dodo Payments acts as merchant of record for these purchases, but the refund eligibility rules in this Policy are set by Investreak, not Dodo Payments — see Section 4 for how the two interact.
Fees already charged for a billing period are non-refundable except as set out in this Policy or as required by law in your place of residence. Canceling your subscription stops future renewals but does not itself trigger a refund for the current billing period — you retain access through the end of the period you already paid for.
Every subscriber gets the same 14-day cooling-off period on their first paid subscription to Investreak, starting from the date of the first charge, regardless of the subscriber's country of residence. Within that window, you may cancel and receive a full refund, no reason required, by contacting support@investreak.com. This is one uniform policy, not a shorter default for some subscribers and a legal minimum for others — everyone gets the same 14 days.
This window applies once per person/household to the first paid subscription; it does not reset on renewals, plan changes, or resubscription after a prior refund.
For EU/UK subscribers specifically, this same 14 days also satisfies the statutory right of withdrawal under the EU Consumer Rights Directive (2011/83/EU) and equivalent UK law, which comes with one added mechanic under that law: if you expressly requested that access to the Service begin immediately, before the 14-day period expires, and you then withdraw partway through it, we may deduct a proportionate amount for the service already provided between purchase and withdrawal. If you did not expressly request immediate access, the full 14-day refund applies without deduction. This proportionate-deduction mechanic is specific to EU/UK law; subscribers outside the EU/UK are not subject to it — their 14-day refund is not reduced for usage during the window.
If you are a consumer resident in the Republic of Kazakhstan, the 14-day cooling-off period in Section 2 applies to you the same as everyone else. Separately, your refund rights are also governed by the Law of the Republic of Kazakhstan "On Protection of Consumer Rights," which generally entitles consumers to a refund where a service was not provided as described or was not provided at all. Nothing in Section 2 limits any non-waivable right you have under Kazakhstan consumer-protection law.
Email support@investreak.com from the email address associated with your account, with the reason for your request (not required for the 14-day window, but helpful for anything else). We aim to respond within 20 business days. Where a refund is approved under this Policy, Investreak instructs Dodo Payments, as merchant of record and the party that actually holds the funds, to issue the refund to your original payment method; Dodo Payments then processes that refund within 30 business days of our instruction, subject to your bank's or card network's own processing times.
If you believe you are entitled to a refund, please contact us first at support@investreak.com rather than filing a chargeback with your bank or card issuer. We aim to resolve legitimate requests promptly; an unwarranted chargeback may result in suspension of your account while the dispute is resolved with the payment processor.
We may update this Refund Policy from time to time. Changes apply to purchases made after the updated policy's "Last updated" date; they do not retroactively remove rights you had at the time of an earlier purchase.
Investreak Aldiyar Zharkimbayev, Individual Entrepreneur